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FAQs

Frequently Asked Questions

Find answers to common questions about leasing, amenities, pet policy, smart home features, parking, and more at Coles Crossing in Cypress.
Can I take a Self Guided Tour even when the Office is closed?
Yes, you can take a Self Guided Tour of your favorite apartment daily from 6:00am – 8:00pm, even on Holidays!
What parking options are available at this community?
Coles Crossing offers reserved, detached garages as well as attached garages on select apartments.
I shop online quite often! How do I get my packages at this community?
Don’t worry – we have Touch-Free SMARTPACKAGE Lockers that will store your packages until you are ready to pick them up, any time, 24/7.
When is trash pickup?
Garbage is collected on Sunday through Thursday. Have trash put out between 6pm-8pm .
Where is the dog park?
Enter the property through the left entrance gate, go straight and it’s right by building 3
Do you currently have a parking permit process in place?
Yes
Where can my guests park when visiting the community?
They can park in designated visitor parking throughout the property. We would provide them a site map with the designated parking clearly marked. There are some Reserved parking spaces within the visitor parking that are designated by a sign, and visitors should not park in those reserved spaces or they will be towed.
What are your community’s pool hours?
10 am to 10 pm, year round.
Do residents need a pool pass to use the pool?
No
Is a pool fob required for entry?
No
Does your community offer clubhouse rentals?
No
What are your fitness center hours?
The residents have 24 hour access, 7 days a week, by using their community access code at the Clubhouse side entrance.
Are there any amenities that require reservations?
Clubhouse back patio and Covered grilling gazebo area are reservable. If the gathering is 10 or more people, it must be reserved and the fee is $250. Pool access is not included in the amenity rental. Parties are not permitted at the pool.
What are the Pest Control Service Days?
Fridays
Are pool parties/gatherings allowed?
No.
Are mailbox numbers different from apartment numbers?
No
Where is the Compactor located?
We don’t have trash compactors. We have dumpsters at buildings 3, 6, 10, 16 and 17
Are there specific hours for Move-In and Move-Out?
8 am to 9 pm
Where are the grills and what type are they?
Gas grill at the pool. Gas and charcoal grill at the gazebo behind building 18. Gas grill outside the pool area. charcoal grill by building 4.
What are the Cable TV/Wi-Fi provider speed and phone number?
Xfinity is the Wi-fi provider. Up to 1 gig speed. Phone number is 855-638-2855
Who are the water and/or electricity provider and how can I contact them for service setup?
Their choice of electricity provider. Water does not require set up.
What are the top community amenities?
Pet wash station. Acre sized Dog Park. Lots of green space and trees. Nature trail. Splash Pad.

Find Your Home at Coles Crossing

1 Bedrooms from $1,195 
2 Bedrooms from $1,403 
3 Bedrooms from $1,796